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THE 2018 International Society for Performance Improvement's Regional Symposium

October 18-20, 2018

Wayne State University, Detroit, Michigan 

In 2018, ISPI will embark on twelve months of storytelling...The Story of Performance Improvement. The art of understanding, listening, and telling are key elements to compelling and driving change. As consultants, we seek to understand the problems a client faces; as researchers, we try to listen to what the data tells us and compare to trends; and as trainers, we strive to tell a story that is compelling enough to transform the way we engage with and learn from one another. Each story begins with a problem, is filled with action, and ends with real results. ISPI has a story to tell!

More information on a special summer storytelling institute in Washington DC is coming soon!


  • Monday, April 06, 2015 6:42 PM | Shelley Kirkpatrick

    One benefit of ISPI Potomac membership is a chapter breakfast at the international conference! The breakfast will be in the Q Restaurant on Monday, April 27 at 7am. If you will be at the conference in San Antonio and plan to attend the breakfast, please RSVP to Storm Freeman as soon as possible. You can reach her at

  • Saturday, April 04, 2015 4:45 PM | Shelley Kirkpatrick

    It's the time of year for our annual elections! We are pleased to have a slate of wonderful candidates running for the 2015-16 ISPI Potomac Board. If you are a member, you should have received an email with the link to the voting survey. Please vote by April 24, 2015!

  • Wednesday, March 25, 2015 8:30 AM | Shelley Kirkpatrick

    At our March program, a panel of presenters (Bill Yaeger, Susan Grunin, Stu Weinstein, and Shelley Kirkpatrick) discussed several important lessons learned, including avoiding jargon when talking with clients, avoiding having a solution in search of a problem, and trying to get clients to understand that training may not solve their problem.

    We received valuable feedback after the session and wanted to share some of it so that you know that we heard you and are incorporating your suggestions into what we do:

    • Our typical meal consists of sandwiches and wraps, including several vegetarian wraps, but you told us that there are not enough vegetarian options. We will ask the deli to include more vegetarian wraps in future sessions! Also, starting in July, we will have a volunteer whose sole job is to arrange for the food; we will be sure to pass this along as she looks into different food options.
    • In the past, we’ve assigned a volunteer to greet all attendees, especially those attending for the first time. This role has been unfilled but we recognize its importance in making new attendees feel especially welcome. Our board members will try to fill this role. Of course, if anyone would like to volunteer to do this, we would welcome the help!

  • Monday, March 16, 2015 8:30 AM | Shelley Kirkpatrick

    It's almost time for ISPI Potomac's annual elections. We are making great progress in filling our slate of candidates but are still looking for a VP of Administration. The role entails attending monthly board meetings (usually 1 hour in the evening via telephone), taking notes that you then post on the chapter's Wiki, and sending action items to the board members. If interested or you have questions, please contact Shelley Kirkpatrick ( by March 19!

  • Sunday, March 08, 2015 9:57 AM | Anonymous

    Check back for program descriptions and registration.

    • April 14, 2015: Marc Shapiro, PhD.
    • May 12, 2015: Kellee M. Franklin, PhD.
    • June 9, 2015: Gabe Hamda, PhD.

  • Thursday, March 05, 2015 7:56 AM | Shelley Kirkpatrick

    Anne Apking, CPT, has held this highly successful, in-demand workshop the past two years and is holding it again at the 2015 conference. It's a half day workshop on Sunday, April 26. For more information and to register, click here.

  • Wednesday, February 11, 2015 9:41 AM | Shelley Kirkpatrick

    Thank you to all members and future members who came to our Mingle last night! We enjoyed great conversation, drinks, and food. If you're not already, please consider getting involved as a board member or volunteer -- we have a variety of ways you can help out! It's a great way to give back to the chapter, make new friends, and build your network and skills.

    The highlight of last night's event was the presentation of not one but two Chapter of Excellence Awards to our highly dedicated VP of Finance, Jim Govoni.

    Molly Wankel (2nd from right) presented Jim (2nd from left) with his awards, assisted by Shelley Kirkpatrick (far left) and Storm Freeman (far right).

  • Friday, February 06, 2015 9:04 AM | Shelley Kirkpatrick

    Each year, ISPI Potomac holds elections for the next year's Board and seeks additional volunteers to help keep our great programs running! Please consider "giving back" to the chapter if you feel you get benefit out of our programs, networking, and other services. Here's what you can do:

    • Nominate yourself for a Board role
    • Nominate someone else for a Board role
    • Volunteer -- we have "large" and "smaller" roles!

    See Current Leadership and Contacts for a brief description of Board roles and other ways to get involved. Or contact a current Board member if you have questions (or talk to us at our upcoming Mingle on 2/10).

  • Tuesday, February 03, 2015 8:55 AM | Shelley Kirkpatrick

    April 26-29, 2015

    San Antonio, Texas

    Want us to share an event that you have? Please email us!
  • Tuesday, February 03, 2015 8:00 AM | Shelley Kirkpatrick

    Sign up now for the Qualtrics Insight Summit:

    Feb 17-20 in Salt Lake City, UT with keynote speaker Dan Pink.

    Want us to share an event that you have? Please email us!

ISPI Potomac Awards

ISPI Potomac Chapter is the current recipient of both the 2016 ISPI Chapter of Excellence and 2016 Chapter of Merit.


ISPI Potomac Sponsors

ISPI Potomac Chapter greatly appreciates the support of our fine sponsors.  Please click on the links and visit our sponsors.

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