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Who are we?

For more than 55 years, the Potomac Chapter of International Society for Performance Improvement has been on the leading edge of evidence-based professional development in the fields of Human Performance Innovation and Organizational Health & Effectiveness in the Washington DC metropolitan area.  We focus on performance innovation that accelerates organizational health and agility, cultivates high performing teams, and liberates the superpowers of our members.

About you:

You believe that being better matters. As consultants, educators, and leaders in Federal, State, and Local Government, Education, Non-Government Organizations, Non-Profits, and Commercial Businesses you want to make our world of work a better place. You want to make a bigger impact in your world of work and want to learn, practice, and share evidence-based, "best-of-the-best" tools and mindset shaping performance innovation practices.


  • Friday, July 22, 2016 1:52 PM | Anonymous

    Tim Quiram currently serves as the Deputy Chief of the Force Readiness Command’s Training Division. The Training Division oversees world-wide training and education for the U.S. Coast Guard and is directly responsible for all resident and classroom training, distance learning, and a training enterprise composed of eight national training campuses and 12 regional, specialized training sites. In addition, the Training Division is responsible for Service-wide voluntary education and tuition assistance programs, a quota management center for scheduling and tracking students, and an institute for processing on-online and correspondence courses.

    Previously, Tim served as both the Director and Deputy Director of the Coast Guard’s Performance Technology Center (PTC) in Yorktown Va. The PTC uses human performance technology (HPT) techniques and tools to analyze and solve workforce performance problems and exploit new opportunities.

    A permanent cutterman, Tim spent 22 years on active duty with the Coast Guard, his final assignment as Director of Training at Training Center, Yorktown, Virginia. He led a staff of 450 military, civilian, and contract instructors who trained entry-level and advanced skills in over 100 different subjects to nearly 10,000 students each year. The Training Center is home to the National Search and Rescue School, the National Aids to Navigation School, Engineering and Weapons training, the Marine Safety and Security Schools, and the Boat Forces and Cutter Operations Center.

    Tim earned a Bachelors degree in Civil Engineering from the U.S. Coast Guard Academy and a Masters degree in Instructional Systems Technology from Indiana University. He is a 2011 graduate of the Department of Homeland Security Fellows program and a 2006 graduate of the Virginia Peninsula Chamber of Commerce Leadership Institute. He was a member of the DHS Surge Force responding to Super Storm Sandy in New York and New Jersey. 

    Please join me in welcoming Tim to ISPI Potomac!

    Bill Yeager, CPT

    President, ISPI Potomac Chapter 

  • Monday, July 18, 2016 12:24 PM | Anonymous

    Alicia Miller specializes in performance measurement, survey design, process re-engineering, and data-driven decision making. Alicia currently serves as a Sr. Operations Advisor with the IRS on an ongoing organizational redesign and change management effort. Alicia previously worked the IRS Office of Chief Counsel where she designed and administered surveys, led teams and performed quantitative analysis, initiated new knowledge management programs for her teams, led continuity testing and planning efforts, developed and led training programs, and, like all federal employees, several other duties as assigned. Prior to joining the IRS, she worked as a program analyst with Wake County Government in North Carolina where she developed performance metrics, facilitated focus groups, and provided insights from data analysis. Before that, she supported recruiting efforts at Cherokee Investment Partners in Raleigh, NC.

    Alicia Miller received her M.P.A. from the University of North Carolina at Chapel Hill and her B.A. in Political Science and German Studies from Western Kentucky University. Alicia currently is an M.S.P. candidate in I/O Psychology with the University of Maryland – College Park.

    Alicia is passionate about organizational performance. Originally from Kentucky, she never misses the Derby and considers Cincinnati chili its own food group. When she’s not working, she enjoys watching independent films, and traveling the globe. Her most recent travels include Turkey and Denmark.

    Please join me in welcoming Alicia to ISPI Potomac!

    Bill Yeager, CPT

    President, ISPI Potomac Chapter
  • Tuesday, June 21, 2016 10:30 AM | Anonymous

    Potomac Chapter won the Chapter of Merit Award from ISPI International in Philadelphia.Bill Yeager, our new chapter President, Judy Dickinson, or new Program VP, accepted the award.

  • Wednesday, April 20, 2016 12:54 PM | Anonymous

    We have cancelled out program for April 26, 2016. The Board felt that we needed more time to prepare a complete program on the Conference and to invite additional speakers from ISPI International.

    Please check your email, or back on our site, for announcement of the new date: May 17, 2016. 

    We apologize for the change!  


  • Tuesday, February 09, 2016 11:32 AM | Anonymous

    Feb 9 program is NOT cancelled. 

    We will see you at World Learning this evening!  

  • Friday, January 29, 2016 9:01 AM | Deleted user

    Want to learn about a quick, easy, and effective tool for managing change and how it was used it at Management Concepts Inc.? Sign up now to hear Dr Victoria M. Grady ( and former ISPI Potomac President Dr Shelley Kirkpatrick at the Chesapeake Bay Organizational Development Network on Feb 16:

  • Wednesday, August 19, 2015 7:31 AM | Deleted user

    Washington, DC USA
    Monday, November 16 to Wednesday, November 18, 2015
    8:30 am to 5:00 pm

    The Principles and Practices of Performance Improvement Institute is the premier learning event for those ready to acquire the performance consulting mindset so critical in today's business climate. Guided by expert instructors/facilitators, participants are immediately engaged in a learning experience that models the very techniques it presents. Workplace examples and collaborative analyses of case studies pull participants into active problem solving, as they learn the foundations of performance improvement. The program demonstrates proven tools and techniques in use in the performance improvement arena today. Participants will apply the skills of performance consulting and the techniques introduced in this workshop to diagnose performance improvement opportunities and prescribe strategies and tactics to address them.

    For more info and to sign up:

  • Monday, April 27, 2015 7:57 AM | Deleted user

    Thank you to all who voted in our annual elections for board positions! We are pleased to announce next year's board:

    Program Chair and President Elect – Bill Yaeger

    President – Storm Freeman

    Past President – Shelley Kirkpatrick

    VP Admin – Deadra Welcome

    VP Finance – Jim Govoni

    Membership/Volunteer Chair – Molly Wankel

    Social Media Chair – Judy Dickinson

    Archivist and visionary – Jeffrey Jorney

    International Liaison – Molly Wankel

    Webmaster – John Faucher

    The new board takes effect on July 1, 2015. Between now and then, our current board will be working closely with the new board to ensure a smooth transition.

    We are also pleased to have several volunteers who will be helping the chapter this upcoming year but can always use more volunteers! If you would like to build new skills and expand your network while giving back to the chapter, please contact our Volunteer Chair, Molly Wankel.

  • Thursday, April 23, 2015 9:52 AM | Deleted user

    We are pleased to announce that ISPI Potomac has won the Chapters of Excellence Award from the International Society. Storm Freeman, our current Program Chair and President Elect, will be accepting the award at the International Conference in San Antonio, along with Bill Yeager, who is currently running for next year's Program Chair and President-Elect position.

    Our chapter is proud to have won this award many times, including 2012, 2013, 2014, and now 2015! We hope to see you at an upcoming program so that you can benefit from the experience of our talented presenters and network with chapter members.

  • Tuesday, April 07, 2015 3:36 PM | Deleted user

    Visit: for information and to register for this conference.

    Sustainability is more than just a buzzword for caretakers of organizations and is integral to OD. As conscious practitioners of human systems, it is our goal to cultivate sustainable solutions for our clients, our companies, our communities and ourselves.

    The 2015 Chesapeake Bay Organization Development Network (CBODN) conference investigates the many ways in which our professions cultivate sustainability.  We explore the triple bottom-line of people, planet and profit across sectors; delve into ways organizations are successfully sustaining the outcomes of OD-related interventions; and examine ways to sustain ourselves.

    In partnership, we would like to make sure consultants, practitioners and professionals who work to sustain humanistic values within organizations don’t miss out on this exciting learning and networking opportunity.  Join CBODN on Friday, April 24 & 25, 2015, to learn, grow, share and inspire as we focus on the theme: Cultivating Sustainable Communities.   

ISPI Potomac Awards

ISPI Potomac is a multi-year recipient of both the ISPI Chapter of Excellence and Chapter of Merit Awards.


ISPI Potomac Sponsors

ISPI Potomac appreciates the support of our partners. 

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