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  • 23 Jun 2017 12:47 PM | William Yeager, CPT (Administrator)

    Mrs. Gabrielle Vetter-Taaffe is an organizational development and human resources management specialist with 25+ years of experience in the private and public sector, primarily with international organizations. Her career began in NYC with one of the leading “headhunting” firms. Thereafter, she moved to Baltimore, MD to work in human resources with a retail and commercial bank where she emphasized the importance of addressing the issues of employees and supervisors alike proactively and expediently. Her focus then shifted to conceptualizing and implementing leadership development programs at all levels of the organization for a geographically dispersed target audience at a development bank in Washington, D.C. Most recently Gabrielle worked as Program Manager for a consulting firm in the same area of leadership development. She is currently a freelance consultant where she is applying her combined skill-set on projects with the Inter-American Development Bank, The World Bank Group, USAID, the Pan-American Health Organization, and small non-profits.

    Gabrielle has also been an active volunteer with CornerStone Montgomery in their Vocational Services group for youth and young adults.    

    Her undergraduate degree is in Psychology from Drew University in NJ, her graduate degree is in organizational psychology from Columbia University in NY, and she received here ISPI CTP designation in 2011.

    Gabrielle has lived and travelled extensively in Europe and South America. She is bi-lingual in English and Spanish, and conversational in German and French.

    Please join me in congratulating Gabrielle as she continues her journey with ISPI Potomac!

    Bill Yeager, CPT

    President, ISPI Potomac Chapter 

  • 20 Jun 2017 9:32 AM | William Yeager, CPT (Administrator)

    Collaborate with ISPI and the ISPI Potomac Chapter! 

    Wouldn’t it be great if managers and supervisors were familiar with the Behavioral Engineering Model and could use a simple cause analysis tool to solve nagging performance issues in the workplace?  “Improving Workplace Performance”, a one-day workshop from the International Society for Performance Improvement, is now available nationwide.  The workshop is based on the work of Dr. Roger Chevalier, recent recipient of ISPI’s Honorary Life Award for lifetime professional achievement.  Roger has selected 16 CPTs in the US and four in Canada to facilitate the workshop.  

    Workshop participants will discover:

    A systematic, systemic approach to tough performance problems

    • New skills in defining and eliminating gaps in performance
    • A fresh approach to performance issues that is effective on any scale
    • A user-friendly cause analysis tool that they can use immediately
    • A way to provide additional value to their organization

    Earn a referral!

    If you know of an organization that has an interest in improving performance on the job and has a facility to host a workshop for 15 to 30 people, ISPI Potomac can arrange complementary seats in return for hosting a workshop. ISPI members who make a referral that results in a workshop receive a referral fee!

    Contact Jim Morrison, CPT or Bill Yeager, CPT for further information!

  • 20 Apr 2017 9:16 AM | William Yeager, CPT (Administrator)

    Based on the results of our member elections, It is my esteem pleasure to introduce you to ISPI Potomac Chapter’s leadership for 2017-2018.  These fine professionals represent the best of our field and I am extremely confident that under these leaders the Chapter will continue its momentum and succeed in every way.  

    President Peter Baverso

    Peter Baverso is an experienced coach and trainer, active in the Performance Improvement community since 1996.  Peter leads the human performance practice for Marine Corps Acquisition; serves as Adjunct Faculty for the University of Phoenix, John Sperling School of Management; and is Vice Dean/International Director for Organizational Transcendence for the International Organizational Change Management Institute.

    President-Elect & Session Chair David Rudd, CPT

    David Rudd is the Director, Training & Development for the Department of Justice's Office of the Inspector General.  Currently, he is the Vice President of Membership for the Potomac Chapter. After retiring from the Navy in 2006, Dave held various government positions in Adult Education and Development.  He is an Adjunct Professor at UMBC teaching a course in Human Performance Technology in the Industrial/Organizational Psychology Master's Program.   Dave earned a MEd in Adult Education and Development from Strayer University and a MEd in Training and Performance Improvement from Capella University.  He also has a Masters Certificate in Return on Investment Methodology (ROI).  In addition to being a Certified Performance Technologist (CPT), he is also a Certified ROI Professional (CRP) through the ROI Institute and Certified Trainer/Human Resource Development Consultant (CT/HRDC) through the International Board of Certified Trainers. 

    Vice-President of Administration Lenz Bayas

    Lenz currently works as an Instructional Design Consultant and developer of courses across a variety of domain areas, including Financial Management, Program & Project Management, and Leadership & Management. He has design courses for instructor-led, virtual, and blended training deliveries.

    Vice-President for Finance Jim Govoni

    James K. Govoni is General Manager Hardesty Funeral Home, P.A. Annapolis-Galesville-Gambrills.  Jim joined the firm as general manager in 2000.  He started his career in funeral service after a four year tour of duty in the United States Navy.  While stationed at the Bethesda Naval Hospital, he worked part time for the Robert A. Pumphrey Funeral Home, P.A., Bethesda, MD where he became an apprentice mortician in 1982.  He attended the Catonsville Community College, graduating in 1984 and obtained his morticians license in 1985.  In 1987 he joined the then Beall Funeral Home in Bowie, MD where he and his partner Jeffrey Jorney reside.  The firm was sold in 1989 and became the Beall-Evans Funeral Home, changing in 1993 to the Robert E. Evans Funeral Home.  He became manager in 1997.  Jim is a member of St. Pius X Catholic Church, Dignity USA/Washington, and West Annapolis Business Association where he was treasurer for seven years.

    The new officers will take over on July 1.  In the interim, lots of things are happening highlighted by the International Conference in Montréal in late April and Potomac Chapter sessions in May and June.  Looking beyond, we are still seeking additional members who would like to volunteer some time in support of Chapter programs such as membership, marketing, and session planning.  For those who left their names on the ballot—thank you!  For others who wish to volunteer an hour or two a month, please let me know by email.  Volunteering at ISPI Potomac is a great way to give back to our HPT community.  For those of you not yet and/or considering a membership with the ISPI Potomac Chapter, I recommend you take a look at all the great professional benefits the Chapter has to offer.  Navigate to: and take a look.

    As I look back on my tenure as President, I took over the Chapter from Storm's very capable hands and certainly hope I leave incoming President Peter Baverso with a Chapter that is on par (if not better than) what was given to me.  I am committed personally and professionally to the success of the Chapter and will continue to support our mission into the future.  That said, there are two members I would like to thank for helping me through my tenure as President:  Molly Wankel, who is our foundational rock and the gatekeeper of our Chapter history; and Storm Freeman, who as Past-President met with me periodically to be of great assistance and a sounding board for current and new initiatives. 

    I would also like to extend a hearty thank you to all of our Chapter members who contribute to our collective successes.  You all made my tenure a breeze. 

    Yours, in performance.  

    Bill Yeager, CPT

    President, ISPI Potomac Chapter


  • 18 Apr 2017 8:30 AM | William Yeager, CPT (Administrator)

    It is election season for the ISPI Potomac Chapter.  We are currently in the process of selecting our 2017-2018 slate of officers and soliciting volunteers to help in various aspects of Chapter management.  The new board will take over on July 1, 2017.

    Chapter members received a ballot via email; however, all those interested in volunteering can email me direct at: and we can discuss how one or two hours a month can go far in contributing to our community. 

  • 11 Apr 2017 9:42 AM | William Yeager, CPT (Administrator)

    Ryan Borish is a member of the U.S. Department of Justice's Office of Inspector General. 

    Ryan is at an early stage of his young career and is looking forward to further exploring his core professional interests in organizational development and culture change with ISPI Potomac.  He is looking forward to engaging with the Chapter through the practical learning experiences, group discussions, and all that the ISPI and the Potomac Chapter has to offer.

    In his spare time, Ryan likes to get involved in his community. Ryan officiates high school basketball in Northern Virginia, volunteers at a local DC charity, plays on his office’s kickball team, and plays on his university’s alumni basketball team.  

    Please welcome Ryan to ISPI Potomac!



  • 11 Apr 2017 9:33 AM | William Yeager, CPT (Administrator)

    At ISPI Potomac we take great pride in providing you the resources to help you become smarter, faster, and better. We are helping members create bigger impact, make greater contributions, and, ultimately, make our world a better performing place. Performance expectations in Washington are changing and 92% of our members find our programs relevant to their career. 

    There’s no better time to engage in your future and support the Potomac Chapter than now! We are calling for nominations to fill our slate of Chapter leadership and to seek additional volunteers to fill critical committee roles. The ISPI Potomac Chapter is seeking nominations for all board positions.  They are:

    President.  The president conducts and administers the business of the ISPI Potomac Chapter.

    President-Elect & Session Chair.   The President-Elect assists the President in whatever capacity deemed necessary by the President and replaces him or her in case of death, resignation, dismissal or other contingency, and succeeds the President at the end of his or her term.  The President-Elect also provides Session coordination, bringing valuable learning experiences to the Chapter.

    Vice-President of Administration.  The Administration VP is responsible for official Chapter correspondence, documents, record-keeping and maintenance of the Chapter history.  The Administration VP also coordinates efforts of the Membership and Marketing committees.

    Vice-President for Finance.  The Finance VP is responsible for Chapter financial affairs.

    If you, or someone you know, would like to volunteer a few hours a month in support of the Potomac Chapter, please provide me a brief biography by April 12, 2017.  Chapter elections via survey will be sent to Chapter members on April 14, 2017, with election announcements sometime during the week of April 24th.  Terms begin on July 1, 2017.

    Please send nominating biographies to me at by April 12, 2017. 

    We will also be seeking additional champions and volunteers to staff several committees.  The opportunity to volunteer on these committees will be available on the ballot.

    The Potomac Chapter provides you access to the uncommon, yet extraordinary performance programs to help you remain relevant in these uncertain times.  I speak for all Chapter members (current and future) in hopes you will consider a role with ISPI Potomac. 


  • 12 Mar 2017 3:36 PM | William Yeager, CPT (Administrator)

    Laura Lanham is a Career and Talent Development Consultant with over 15 years experience in assessment facilitation, career development, performance improvement, strategic planning, talent and leadership development, team development, training and instructional design. She helps individuals, teams and organizations Assess, Connect and Transition in order to achieve desired outcomes. Her process is succinct, effective and delivers a tangible ACTion plan.

    Laura received her Master of Science in Organization Development at Johns Hopkins University and her Bachelor of Science in Psychology at Towson University. She is MBTI certified and qualified to administer many other assessments. She is also a member of the National Career Development Association where she holds a Master Career Specialist (MCS) designation and received a Global Career Development Facilitator (GCDF) credential through the CCE. She is a volunteer for CAN, Christians are Networking, which helps individuals find jobs or transition to new careers. 

    Laura is a mom of three and loves the outdoors. She likes to hike, bike, swim and go for walks with her dog. She also enjoys reading and writing career related articles. She volunteers for her children’s activities too including coaching field hockey, guiding middle schoolers through the career exploration process and teaching elementary kids about finances and work through the Junior Achievement program. 

    You can contact her at:


  • 22 Feb 2017 1:22 PM | William Yeager, CPT (Administrator)

    March 21, 2017 for our next program:

    Creating Momentum Matters: Intervention Design with Practice-based Solutions

    Presented by:  Jim Angle, MS, MSW, FACHE, CEO Academy for Momentum

  • 06 Feb 2017 3:02 PM | William Yeager, CPT (Administrator)

    Save the Date for the ISPI Annual Conference 2017 in Montreal, Canada on April 30 - May 2, 2017


    Pre-Conference Session

    April 28th - 30th, 2017 

    Conference Session 

    April 30th - May 2nd, 2017 

    Education Sessions

    60-minute presentations are the backbone of the ISPI Conference. This format gives the presenter time to explore a case study, a set of tools, or a methodology, and allows attendees time to apply and try out what they have learned.

    New Developments in Technology FutureLab

    FutureLab is a new two-part format that emphasizes innovation and prepares participants for upcoming changes in their work.


    These 20-minute sessions are an excellent way for participants to invest just 20 minutes and come away with a functional understanding of a model, approach, concept or tool that they can really use tomorrow. For the 2016 ISPI Conference, 20-Minute Roundtables will be offered as a General Session, also fondly known as the Cracker Barrel session.

    HPT Case Study Competition 

    ThIS YEAR'S conference FEATURES:  

      1. FutureLab (area emphasizes innovation and prepares members for upcoming changes in their work, presentations are only 20 min.)
      2. Innovative Research (contemporary, futuristic topics, new approaches, creative solutions, tentative results)
      3. Innovative Developments in Performance Management (PM) and PI (new approaches in practice, (partly) not research based, might trigger new research)
      4. New Technologies that support PM and PI (technology-based solutions, technical challenges facing practitioners and showcase innovative technologies, advanced research and development in emerging technology)
      5. PI in Learning and Instructional Design
        1. Research to Practice (proven approaches, research informs practice)
        2. Applied PI (practical case studies of rigorous application of PI principles in instructional design)
        3. PI in Challenging Contexts (PI principles in instructional design beyond Western Europe and North America)
        4. Skill Builder (tools, models, software, games, Apps, hands-on application, exercises, or demonstrations – do they all work in the developing countries?)
      6. PI in Specialist Functions (like Personnel Development, Finance, Procurement, Asset Management, IT, etc)
        1. Research to Practice (proven approaches, research informs practice)
        2. Applied PM and PI (practical case studies of rigorous application of PI models, systems, tools in managing different types and sizes of organizations)
        3. PM and PI in Challenging Contexts (small or large scale, high complexity, developing countries, or specific organizations like schools, administration, government, etc.)
        4. Skill Builder (tools, models, software, games, Apps, hands-on application, exercises, or demonstrations: do they work the same for different sizes and types of organizations)
      1. PI in Management
        1. Research to Practice (proven approaches, research informs practice)
        2. Applied PM (practical case studies of rigorous application of PI models, systems, tools in organizational management)
        3. Performance Management in Challenging Contexts (small or large scale, high complexity, developing countries, or specific organizations like schools, administration, government, etc.)
        4. Skill Builder (tools, models, software, games, Apps, hands-on application, exercises, or demonstrations)
    3. MAVERICK  Presentations that feature out-of-the-box, forward-thinking approaches to PI or do not come out of the field but contribute new ideas and approaches that can inspire developments in PM and PI
  • 06 Feb 2017 2:55 PM | William Yeager, CPT (Administrator)

    Michael Randel is the founder of Randel Consulting Associates, a management consulting firm that leads organizations through change and growth. Michael is an experienced organization development consultant and facilitator who brings more than twenty years experience working with companies across more than thirty countries on five continents.

    Michael focuses his work on bringing people together to address the complex problems they face, and to achieve results together. As a result of his work, his clients are stronger, more successful and positioned for future growth.  Michael works across the spectrum of private, public and non-profit sector organizations to address their needs at individual, team, organizational and societal levels. 

    Michael is a new member of ISPI Potomac. He is also active in the Mid Atlantic Facilitators Network, and is recognized as a Certified Professional Facilitator by the International Association of Facilitators. The quality and influence of his work has been recognized by two recent global awards – he was presented with the Facilitation Impact Award by the International Association of Facilitators and Trust Across America/Trust Around the World lists him as a Top 100 Global Thought Leader in Trustworthy Business.

    Randel Consulting Associates is a team of experienced consultants who work with clients on change, facilitation and learning projects around the world. Their interest is in building the capacity of people in organizations to deliver great work that positively impacts on the world.


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