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Description
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Despite all the dark science fiction visions of technology taking over and enslaving the world, technology is much more a slave to the very human behavior of the people, who create and use it. When it comes to advances in information technology it’s not the tech but human performance that is the critical determinant of success. This program will explore how Human Performance Technology can play a vital role in helping the 'techies' engage the organization and its people to analyze performance problems. By helping them to identify causes, define solution requirements, develop and design solutions and implement them. At their heart IT solutions are business performance improvement solutions. Hardware and software coming together to create electronic performance support systems (EPSS) that require specific inputs, follow defined processes and business rules leading to desired (worthy?) outputs. Rather than some strange and alien world, IT is a great new frontier where we should '…boldly go where no one has gone before'.
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