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The Hint of Leadership: Advice for the Change Weary Leader

  • Tuesday, October 11, 2016
  • 6:00 PM - 8:00 PM
  • World Learning, 1015 15th Street NW, 7th Floor


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The Hint of Leadership: Advice for the Change Weary Leader

Chera L. Poulin, Ph.D.

Only three things happen naturally in organizations: friction, confusion and under performance. Everything else requires leadership. ~Peter Drucker

The power of this statement is not that it provides an excuse for why things don't work seamlessly in organizations, but rather that it provides the hint of a solution: Leadership. But that hint can also be scary to the weary executive who believes that she alone is the one who can bring order to the chaos. The literature suggests that the failure of transformation lies in the leader, so the anguish of failure is hard to relinquish. However, I would submit that while it is true that the leader has enormous responsibility in the equation, it is NOT all their fault. Join us for a conversation about change and your role as a leader.

About Chera L. Poulin   

Chera Poulin serves as the Vice President of People, Culture, and Change at Universal Service Administrative Company (USAC). This role is new to the organization as of 2016 and was created to ensure that USAC continues to evolve intentionally and has the capability, capacity, and culture to support the FCC in its Universal Service mission. Her experience in change management and integrated talent management spans nearly 20 years and provides a strong foundation for her role at USAC. Chera is responsible for leading all talent, performance, process, and organizational change management activities necessary for USAC to achieve its strategic goals.

Prior to joining USAC, Chera worked as an Organizational Effectiveness consultant to organizations in both the public and private sectors. Most recently, she was the Director of Learning and Organizational Effectiveness at a rapidly growing and changing health care data analytics company. Chera holds a B.A. in Psychology from James Madison University. She holds an M.A. and a Ph.D. in Industrial/Organizational Psychology from University of Akron.

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