The Metrics of Any Kind of Performance:
A Universal Methodology
Mel Schnapper, Ph.D.
About the Program
There are many possible metrics to use that show measurable results for creating or at least contributing to improved organizational performance, improved corporate culture, highly- skilled staff. Your professional practice contributes to organizational cost savings, performance improvement and/or a work environment that supports staff motivation, well-being and longevity.
Mel Schnapper will present an innovative methodology for measuring ANY qualitative or quantitative dimension of ANY performance for ANY function at ANY level that supports improved results at the individual and organizational levels. This session will focus on creating standards of performance by using precise and rigorous qualitative and quantitative metrics that define the value so there is no place for ambiguity regarding the contribution.
More about the Program
Participants will apply his “3Ms: Measure, Manage and Magnify” methodology to show, in measurable terms, what the client is paying for and how the value (without increased cost) of newly introduced practices can be increased.
To get even more benefits, bring the following documents: 1. Your own performance objectives, 2. Your supervisor's performance objectives, or 3. Corporate strategic objectives and any other documents for which you would like to have greater clarity.
Mel is a dependent consultant and the founder and past Chair of the Metrics Specific Interest Group (SIG) of the Project Management Institute (PMI) and a leading expert in the development of metrics for measuring, managing and improving performance. His approach to metrics comes from his training in Organization Behavior (metrics are social products), Linguistics (metrics must have a common meaning amongst those who work together) and corporate project management when he was Quality Manager for Oracle Corporation’s, Global Project Management Service Line. His current consulting activity is in the areas of: performance management systems, career development, succession planning, leadership skills, teamwork skills and, of course, measuring the effectiveness of all of these interventions. In addition to his US-based corporate roles as Director of OD/Training for the Quaker Oats Company, Chicago Board Options Exchange, G.D. Searle Pharmaceuticals in Chicago, his international consulting activity has been in 26 countries bringing his metrics approach to democratization, government reform and institutional capacity building. Mel is a native Washingtonian, and, now after ~20 years of living out of a suitcase, he is back home to stay and pursue local/domestic consulting.
More about Mel at: www.schnapper.com