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Your Performance Improvement Questions Answered

  • Tuesday, March 10, 2015
  • 6:00 PM - 7:30 PM
  • World Learning, 1015 15th Street NW, 7th Floor, Washington, DC 20005


Payment options: Online using Paypal (credit cards) or at the door using cash or check (make out to ISPI Potomac).
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Your Performance Improvement Questions Answered
A Panel of Experts Offers Suggestions Based on Lessons Learned

Tuesday, March 10, 2015 – 5:30 to 8:00 p.m.
World Learning: International Development and Exchange Programs
1015 15th Street NW, 7th Floor
Washington, DC 20005

About the Session

Do you struggle with any of these issues:

  • Projects that do not include the time or resources to conduct needs assessments or evaluation;
  • Requests from management to provide training solutions to non-training problems;
  • Employees striving to work effectively within a broken system?

The ISPI Potomac Chapter can help you with the answers!  Potomac Chapter members, who have decades of experience in many industries, will offer suggestions for how to improve performance in your or your clients’ organizations.


At the end of the discussion, you will be able to:

  • Explain to clients (external or internal) how essential conducting a needs assessment is.
  • Describe to clients or managers how to address performance problems that does not necessarily include developing and conducting a training course.
  • Offer methods for addressing performance problems using online techniques/applications.
  • Express to clients or managers the value of Level III (Behavior) or higher levels of evaluation to assess the usefulness or value of programs to your or your client’s organization.

About the Panel Members:

Susan Krup Grunin, PhD is the CEO and President of Think Strategic Consulting, LLC, a management consulting company focused on executive coaching and strategic human capital management.  Dr. Grunin has more than 30 years of experience working in various senior level positions at both the Administrative Office of the Courts (AOUSC) and the Department of Justice (DOJ) in research and human capital management positions.  She retired as a senior executive from the Federal Government.  Susan obtained her PhD in Public Policy and Management from the University of Illinois at Chicago, and is an adjunct professor for UVA and UMUC; previously she taught the on-line graduate sustainability course on Human Behavior for Green Mountain College’s MBA program.  You can reach Susan at skgrunin@yahoo.com.

Shelley A. Kirkpatrick, PhD is the Director of Assessment Services for Management Concepts (www.managementconcepts.com), a professional services company in Tysons Corner, Virginia that specializes in training, publishing and consulting.  She has more than 20 years of experience developing individual and organizational assessments for the private sector as well as national security and defense organizations.  Dr. Kirkpatrick is the founder and CEO of Visiontelligence (www.visiontelligence.com) where she conducts research, writes, and speaks on effective vision statements.  A former professor at Carnegie Mellon University and The American University, Shelley has authored more than 50 publications on assessments, leadership, motivation, and corporate espionage.  She holds a PhD in organizational behavior and human resource management from the Smith School of Business, University of Maryland at College Park, and a BS in psychology from Bowling Green State University.

William (Bill) Yeager, CPT is the Chief Learning Officer and the Director, Training & Workforce Development for the Department of Homeland Security Office of Inspector General.  Mr. Yeager has more than 25 years of professional experience analyzing, developing, and evaluating learning products for military, government, and commercial learners.  He also conducts human systems integration and human performance analyses to optimize human performance in driving business results.  A Certified Performance Technologist since 2003 and a national member of the International Society for Performance Improvement since 2000, Bill has served in a wide variety of roles for ISPI including as a CPT Application Reviewer, International Conference planner, and deliverer of numerous ISPI conference sessions, break-outs, and seminars.  Mr. Yeager has previously led the ISPI Defense and Homeland Security Industry Team, focusing on building awareness of the application of HPT principles and the value of the CPT for the Defense and Homeland Security arenas.  Mr. Yeager teaches the Accomplishment-Based Curriculum Development (ABCD) suite, including the Front-End Analysis (FEA) process—the flagship analysis process based on the work of Dr. Joe Harless.  You can reach Bill at William.Yeager@oig.dhs.gov.

About the Facilitator:

Mary Jane (Molly) Wankel, PhD, PMP is a certified Project Management Professional (PMP) with more than 30 years of experience applying the instructional systems design (ISD) model to many performance problems.  Dr. Wankel has directed and performed work in support of all phases of the instructional design process, from analysis and requirements identification, to design and development, through deployment and evaluation.  Molly has taught in several secondary and postsecondary institutions of education; has worked for healthcare organizations, companies that develop computer-assisted training and education products, a public utility (a nuclear power plant); and she has supported many federal agencies as a contractor.  Dr. Wankel worked at the United States Postal Service for two years as a Federal employee and became a Federal employee again in the fall of 2008 when she joined the Bureau of Alcohol, Tobacco, Firearms and Explosives (ATF).  Molly has degrees in broadcasting and educational media, and her PhD combined instructional design and journalism.  You can reach Molly at mwankel4prof@yahoo.com.

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